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+49 911 14 888800
kontakt@swissmobilia.de
 

T&Cs

1. scope of application

For all orders via our online shop the following AGBs apply. Our online shop is aimed exclusively at consumers.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity. Entrepreneur is a natural or legal person or a partnership with legal capacity, which acts in exercise of its commercial or independent professional activity when concluding a legal transaction.


2. contracting party, conclusion of contract, correction possibilities

The purchase contract is concluded with Schweizer Werkstätten GmbH.

By placing the products in the online shop, we make a binding offer to conclude a contract for these articles. You can place our products in the shopping cart without obligation and correct your entries at any time before sending your binding order by using the correction aids provided and explained in the order process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking the order button. Immediately after sending the order you will receive another confirmation by e-mail.


3. contract language, contract text storage

The languages available for the conclusion of the contract: German, English, French

We save the contract text and send you the order data and our terms and conditions in text form. You can view the contract text in our customer login.


4. terms of delivery

In addition to the indicated product prices there may be shipping costs. You will find more detailed information about possible shipping costs in the offers.

We only deliver by mail. Unfortunately, it is not possible to pick up the goods yourself.


5. payment

In our shop, the following payment methods are available to you:

PRECASH
If you choose the payment method prepayment, we will give you our bank details in a separate e-mail and deliver the goods after receipt of payment.

CREDIT CARD
When you place your order, you provide your credit card details. After your legitimation as a legitimate cardholder, the payment transaction will be carried out automatically and your card will be charged.

PAYPAL
During the ordering process you will be redirected to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, you must be registered there or first register, authenticate with your access data and confirm the payment order to us. After placing the order in the shop, we will ask PayPal to initiate the payment transaction. The payment transaction will be carried out automatically by PayPal immediately afterwards. You will receive further instructions during the ordering process.

AMAZON PAY
During the ordering process you will be redirected to the website of the online provider Amazon before the order process in our online shop is completed. In order to be able to complete the order process and pay the invoice amount via Amazon, you must be registered there or first register and authenticate yourself with your access data. There you can select the delivery address and payment method stored at Amazon, confirm the use of your data by Amazon and the payment instruction to us. You will then be redirected to our online shop, where you can complete the order process.

Immediately after placing your order, we will ask Amazon to initiate the payment transaction. The payment transaction will be carried out automatically by Amazon. You will receive further instructions during the ordering process.

INVOICE
You pay the invoice amount after receiving the goods and the invoice by bank transfer to our bank account. We reserve the right to offer the purchase on account only after a successful credit assessment.


6. reservation of proprietary rights

The goods remain our property until full payment has been received.


7. transport damages

If goods are delivered with obvious transport damages, please complain about such defects to the deliverer as soon as possible and contact us immediately. Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, especially your warranty rights. However, you help us to be able to assert our own claims against the carrier or the transport insurance company.

8. warranty and guarantees

Unless expressly agreed otherwise below, the statutory liability for defects shall apply.
The following applies to used goods: if the defect occurs after one year from delivery of the goods, claims for defects are excluded. Defects that occur within one year from delivery of the goods can be claimed within the legal limitation period of two years from delivery of the goods.
The above restrictions and shortening of the period do not apply to claims based on damage caused by us, our legal representatives or vicarious agents.

• in case of injury to life, body or health
• in the event of intentional or grossly negligent breach of duty and fraudulent intent
• in case of violation of essential contractual obligations, the fulfilment of which is essential for the proper execution of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations)
• within the framework of a guarantee promise, if agreed or
• as far as the scope of application of the product liability law is opened.

Information on any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop.

Customer service: You can contact our customer service for questions, complaints and objections on workdays from 9:00 a.m. to 6:00 p.m. by phone at 49 911 148 888 00 and by e-mail at kontakt@swissmobilia.de.


9. liability

For claims based on damages caused by us, our legal representatives or vicarious agents, we are always liable without limitation

• in case of injury to life, body or health
• in case of intentional or grossly negligent breach of duty
• in the case of guarantee promises, if agreed, or
• as far as the scope of application of the product liability law is opened.

In the event of a breach of material contractual obligations, the fulfilment of which is essential for the proper execution of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations) due to slight negligence on our part, on the part of our legal representatives or vicarious agents, liability shall be limited in amount to the damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected.
Otherwise, claims for damages are excluded.


10. code of conduct

We have subjected ourselves to the following codes of conduct:
Trusted Shops quality criteria
http://www.trustedshops.com/tsdocument/ TS_QUALITY_CRITERIA_en.pdf


11. dispute settlement

The European Commission provides an Online Dispute Resolution (OS) platform, which you can find here [https://ec.europa.eu/consumers/odr/]. Consumers have the possibility to use this platform for the settlement of their disputes.

In order to settle disputes arising from a contractual relationship with a consumer or whether such a contractual relationship exists at all, we are obliged to participate in dispute resolution proceedings before a consumer arbitration board. The competent body is the Universalschlichtungsstelle des Bundes am Zentrum für Schlichtung e.V., Straßburger Straße 8, 77694 Kehl am Rhein, www.universalschlichtungsstelle.de [http://www.universalschlichtungsstelle.de]. We will take part in dispute resolution proceedings before this office.

Service
You have questions about our products or problems with your order? We are happy to assist you with advice and action aside!
Qualität
Quality
Swissmobilia products are subject to the highest quality standards and are based on our years of Production experience.
Availability
Our products are usually immediately available and within a few Days with you.
Innovation
Our claim is to present innovative products, which are combined with novel functionalities and innovative optics.

Die Marke Swissmobilia

Ihr Ansprechpartner für Erweiterungs- und Veredelungskomponenten für Systemmöbel und Designklassiker: Seit 7 Jahren hat sich Swissmobilia auf Ersatzteile, Erweiterungen und Accessoires von und für zeitlose Designklassiker im Möbelbereich spezialisiert. Unser Markenname steht für höchste Produktqualität und eindrucksvollen Kundenservice.