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Terms and Conditions

1. Scope of application

The following terms and conditions apply to all orders placed via our online store. Our online store is aimed exclusively at consumers.

A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his commercial or self-employed professional activity.


2. Contract Partner, Conclusion of Contract, Possibilities of Correction

The purchase contract is concluded with Swissmobilia GmbH.

By placing the products in the online store, we make a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before sending your binding order by using the correction aids provided and explained for this purpose in the order process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking on the order button. Immediately after sending the order, you will receive another confirmation by e-mail.


Irrespective of the possibility of concluding a contract as described above, you may our binding offer to enter into a contract for the products in question by e-mail for the conclusion of the contract for these articles by e-mail. We will send you a confirmation of order within the communication medium chosen by you order confirmation. 

Independently of the possibility of the conclusion of the contract described above, you can request us to send you a quotation by e-mail. We will send you an offer within the communication medium you have chosen time-limited, individually tailored for you offer. You can then accept it within the time limit. In this case, the contract is only concluded only comes into effect through your acceptance.


3. Contract language, Contract storage

The language(s) available for the conclusion of the contract: German, English, French.

We store the contract text and send you the order data and our terms and conditions in text form. You can view the contract text in our customer login.


4. Delivery conditions

In addition to the stated product prices, shipping costs may be incurred. You can find out more about shipping costs in the offers.

We deliver only in the dispatch way. A pickup of the goods is unfortunately not possible.


5. Payment

In our store, the following payment methods are generally available:


If you choose the payment method prepayment, we will give you our bank details in a separate e-mail and deliver the goods after receipt of payment.


By submitting the order you provide your credit card details. Your card will be charged immediately after placing the order.


In order to pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, legitimize yourself with your access data and confirm the payment instruction. The payment transaction is carried out by PayPal immediately after placing the order. You will receive further instructions in the order process.


In cooperation with the payment service provider paydirekt GmbH, Stephanstr. 14-16, 60313 Frankfurt a. M ("giropay" or "paydirekt") we offer the payment methods giropay and paydirekt.


In order to pay the invoice amount via giropay, you must have a bank account activated for online banking, identify yourself accordingly and confirm the payment instruction. Your account will be debited immediately after placing the order. You will receive further instructions in the order process.


To pay the invoice amount via paydirekt, you must have a bank account activated for online banking, be registered with paydirekt, identify yourself with your access data and confirm the payment instruction. The payment transaction is carried out immediately after placing the order. You will receive further instructions in the order process.


In order to pay the invoice amount via the payment service provider Amazon Payments Europe S.C.A. 38 avenue J.F. Kennedy, L-1855 Luxembourg ("Amazon"), you must be registered with Amazon, legitimize yourself with your access data and confirm the payment instruction. The payment transaction will be executed within one banking day after the order is placed. A banking day is any business day except Saturdays, federal public holidays, and December 24 and 31 of each year. You will receive further instructions in the order process.


The invoice amount is due 14 days after receipt of the invoice and the goods by bank transfer to our bank account. We reserve the right to offer purchase on account only after a successful credit check.


6. Retention of title

The goods remain our property until full payment.


7. Transport damages

If goods are delivered with obvious transport damage, please complain about such defects as soon as possible to the deliverer and contact us immediately. Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, especially your warranty rights. However, they help us to be able to assert our own claims against the carrier or the transport insurance.


8. Warranty and Guarantees

Validity of the statutory liability for defects

Unless otherwise expressly agreed below, the statutory law on liability for defects shall apply.

The following restrictions and shortening of time limits shall not apply to claims based on damage caused by us, our legal representatives or vicarious agents

* in case of injury to life, body or health

* in case of intentional or grossly negligent breach of duty as well as fraudulent intent

* in case of violation of essential contractual obligations, the fulfillment of which makes the proper execution of the contract possible in the first place and on the observance of which the contractual partner may regularly rely (cardinal obligations)

* within the scope of a guarantee promise, if agreed, or

* insofar as the scope of application of the Product Liability Act is opened.



In the case of the purchase of used goods by consumers, the following applies: if the defect occurs after the expiry of one year from the delivery of the goods, the claims for defects are excluded. Defects occurring within one year from delivery of the goods may be claimed within the statutory limitation period of two years from delivery of the goods.



Information on any additional warranties that may apply and their exact conditions can be found with the product and on special information pages in the online store.

Customer service: You can reach our customer service for questions, complaints and claims on weekdays from 9:00 a.m. to 6:00 p.m. by phone at 49 911 148 888 00 or by e-mail at


9. Code of conduct

We have submitted to the following codes of conduct:

* Trusted Shops (


10. Dispute resolution

The European Commission provides a platform for online dispute resolution (OS), which you can find here. We are not obliged or willing to participate in a dispute resolution procedure before a consumer arbitration board.


11. Swissmobilia spare parts

We sell spare parts, accessories and special collections for designer furniture and home accessories (hereinafter "SWISSMOBILIA-PARTS"). SWISSMOBILIA-PARTS have been produced for us and may be sold and used on the open market according to the legal regulations. SWISSMOBILIA-PARTS are not intended for the purpose of manufacturing or extending USM furniture. Such is not allowed.


Terms and Conditions created with the Trusted Shops Legal Texter in cooperation with FÖHLISCH Lawyers.

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The Swissmobilia brand

Intelligent. Durable. Modular. SWISSMOBILIA! SWISSMOBILIA is your contact for modular and high-quality products, which find their application in the ranges Home Interior and Office. In addition, Swissmobilia specializes in first-class spare parts as well as elements for the transformation of existing system furniture and design classics. SWISSMOBILIA products are compatible with the USM Haller system, among others. In addition to the usual spare parts and individual elements for repairing or redesigning existing system furniture, you can also obtain from us suitable accessories for your design classic, as well as special SWISSMOBILIA special editions not offered by USM Haller, with which you can make your furniture even more beautiful and individual. Our brand has stood for the very highest product quality and impressive individual customer service for over 10 years. SWISSMOBILIA is a registered trademark of "Swissmobilia" GmbH. "Swissmobilia" GmbH has no contractual or corporate relationship with the USM Haller company.